FAQs - Tudi Mechanical Systems

Commercial Questions

Is annual maintenance necessary?

Yes! Heating and air conditioning systems operate for months on end and need regular maintenance-just like your car. Without the regular maintenance of a tune-up, you lose efficiency and money. Annual tune-ups keep your system working at peak efficiency and give our technicians a chance to catch minor problems and signs of wear before they turn into major trouble down the road. An annual tune-up also protects your family by helping prevent carbon monoxide poisoning. In addition, regular maintenance can extend the life of your equipment.

What types of business facilities do you serve?

Among those we serve are: industrial facilities, commercial office buildings, institutional and educational facilities, and clean lab environments. Give us a call to learn more about our extensive experience in these and other sectors and how we can help you plan, execute and maintain your business building needs.

Do you offer energy consulting services?

Yes. We offer free energy surveys, and can help you secure Energy Harvest Grants. We can help you with utility bill audits, lighting surveys and payback models.

Home Services Questions

Is a TUDI annual heating and cooling service plan really necessary?

While not mandatory, it is certainly a very good idea. Some service plans, like many you might be offered at an electronics store, don’t ever really get used before they expire. The product outlasts the protection.

Not with a TUDI home service plan. We thoroughly clean and adjust all your heating and cooling systems-some of which could be over a decade old. And we test mold and allergy centers like your air ducts to find out whether they need cleaning.

When it comes to extending the life of your equipment, avoiding imminent breakdowns and ensuring the comfort and quality of your environment, it’s really a no-brainer to get an annual TUDI service plan.

Another difference between this and many other service plans: you don’t need to remember to call us; we’ll call you when it’s time for your annual inspection and arrange an appointment at your convenience.

Do I really need a tune-up for my air conditioner?

An air conditioning tune-up and inspection will help catch service problems before they get you hot under the collar. Many breakdowns occur on the hottest day of the year – because that’s when your a/c is under the most stress. And because a tune-up ensures that your system will run at peak efficiency, you’ll lower your electric bills. A system that’s running efficiently can save you as much as 30% on your cooling costs. So give us a call to schedule your annual tune-up!

What home heating and cooling maintenance should I do myself?

It’s a great idea to change any filters regularly, based on the manufacturer’s recommendations. And take a tour every three months inside and outside your home to check for easy-to-see problems such as crowded or obstructed airflows, damaged pipes or hoses, and other obvious performance hazards.

We do not recommend handling more complex tasks yourself, as you may damage your equipment or home, and void certain warranties. It is safer and often less expensive to have a certified TUDI contractor come to your home to provide professional service.

What should I do if I smell gas in my home?

At your own risk, you may wish to do a quick check to see whether your oven or a stove burner is on. If so, you may choose to turn off the gas flow and open all windows and doors, making sure to NOT light a flame of any sort until you are sure that was the cause and end of the problem (i.e., there is no more gas smell).

If the smell is overwhelming and/or persistent, vacate all people from your home immediately and call emergency services from a neighbor’s home or your cell phone.

When in doubt, always err on the side of your and your family’s well-being; gas leaks are serious, potentially fatal matters that require your immediate and prudent attention to preserve all human life.

What should I do if I see a leak or puddle around my hot water heater or air conditioner?

As with gas smells, follow common sense.

A leak under a water heater may indicate rust and erosion, with a large amount of water being barely held back. Unplugging an electrical unit that has water on or near it may be life-threatening, due to the potential for electrocution.

The best policy is this: (1) don’t ignore the problem, as it won’t go away and could get significantly worse and (2) call a TUDI professional at the least sign of risk to yourself, your loved ones and your home. We will respond rapidly, and we have the training and experience to fix any heating, cooling or plumbing problem fast.

My home has a forced-air furnace but no air conditioning. Can I add central air?

You bet! We can mount a cooling coil on top of the furnace and install a condensing unit outside.

My home does NOT have forced-air heating, and, therefore, there is no ductwork. Can I still get central air conditioning?

Absolutely! Today simple, ductless air conditioning options make it possible to install a quiet, efficient air-conditioning system in your home even if it doesn’t have ductwork. Ductless air-conditioning systems consist of one or more indoor air-distribution units linked by refrigeration lines to an outdoor compressor. These flexible “hoses” can be positioned inside your walls and ceilings with a minimum of inconvenience. Installing ductless air conditioning costs a little more than standard central air-conditioning systems but much less than the cost of installing ductwork and a central air-conditioner.

My home is heated using a boiler and, therefore, there is no ductwork. Can I still get central air conditioning?

How do I know what size heating or air conditioning system to install?

The experts at TUDI will be happy to come to your home and calculate your heating and cooling “loads.” They will then be able to recommend a system that is the correct size and model to meet your home’s requirements. Please call us for more details.

General Questions

What areas do you support for residential and commercial service?

Our home service area is within the Pittsburgh Metro Area, which includes the following areas: City of Pittsburgh, North Hills – Cranberry, Wexford and Mars, South Hills, Moon Township / Robinson, Shadyside, Squirrel Hill, Penn Hills and surrounding areas.

For commercial services, our area includes Western Pennsylvania (including parts of West Virginia and Ohio) and Tampa, Florida. We have also performed special projects in Philadelphia, Washington, D.C., and Chicago.

How established and trustworthy is TUDI?

We have been in business since 1987 and have grown every year since. We’ve done that by working hard, being cordial and professional, and emphasizing customer service and equipment repair training. The testimonials you see on this website speak to residential and commercial customer satisfaction. Today, we are the number one HVAC/Plumbing services company in Pittsburgh-which only happens when you do good work consistently for a large number of satisfied customers over a great number of years.

Does TUDI guarantee it’s work? Are TUDI and it’s workers bonded and insured?

Tudi Mechanical Systems – Residential Services guarantees that during the entire first year that you own your new system, if for any reason you are not 100% satisfied with the performance of the equipment, our service, or even our people, we will remove the system within 30 days of your request and cheerfully refund the entire amount of your investment.

We also guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a maintained temperature variance of no more than 3 degrees from your temperature selection to the actual temperature at your thermostat when you are heating or cooling your home. If the installation temperatures are not achieved, we will make any necessary modifications, repairs or replacements at no charge to you for a period of 5 years.

Finally, our installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, you don’t pay until you are satisfied with the results.

Are TUDI workers certified? Are they union?

All TUDI workers are 100% certified to work on any heating, cooling or plumbing job we send them on.

We are not union, because we find it easier for us to manage a merit-based environment. Each of our technicians are offered weekly training and opportunities to upgrade their skills while working with the latest technologies. We pay 100% of the health coverage for employees’ families.

What kind of equipment does TUDI sell, install and repair?

We are thoroughly trained to sell, install and repair virtually any heating and cooling brand. Because of our training and years of experience, we can reach back through the decades as well as see into the future. Regarding selling brands, we are in a unique position to make recommendations and state our cases for them but if you have a favorite brand, there is nothing we can’t get and install for you.

Do you offer financing?

For our residential customers, we offer 12 months special financing subject to credit approval. We assist our commercial customers by helping you connect with the proper resources to create convenient and flexible financing solutions for the acquisition of all types of equipment and HVAC projects.